Before You Buy

Which home routers are compatible with Starling Home Hub?

Starling Home Hub is compatible with practically all modern home Internet routers, including HomeKit Secure Routers like the Eero.

Starling Home Hub is fully compatible with mesh networks. Like any Ethernet device that needs to communicate with other devices on your local network, Starling Home Hub must be connected to the gateway router, not a satellite.

Starling Home Hub is incompatible with the following routers: Arris TR4400/RAC2V1A, CenturyLink C4000XG/LG. These routers do not handle multicast traffic correctly, which causes problems with home devices that require multicast to work properly (such as Sonos and Chromecast, in addition to Starling).

Does Starling Home Hub work with Ring, SmartThings, or other non-Nest products?

No. Starling Home Hub works only with Nest and Apple HomeKit.

Does Starling Home Hub work with Nest Accounts and Google Accounts?

Yes. Starling Home Hub works both with Nest Accounts (for Nest customers signing up before August 2019) and Google Accounts. We support Two-Factor Authentication for both Google Accounts and Nest Accounts.

Do you ship internationally? Does Starling Home Hub work outside the US?

Yes, and yes! While we're based in the US, we have happy customers around the world. Starling Home Hub includes a micro-USB power supply with a North American style plug (for US, Canada, Mexico and Japan), but it supports worldwide voltages (100-240V) and can be used in any country with a travel adapter. Or, simply use your own micro-USB power supply. We'll ship anywhere in the world, but be aware that you may be responsible for import fees, duties and/or taxes (for example, VAT in the EU/UK) when you receive Starling Home Hub. We only collect sales tax for shipments to California. We use DHL Express for international shipments, with transit times to most countries of 2 - 4 days.

Can I trust that Starling Home Hub is fully secure and respects my privacy?

Starling's top priority is ensuring the security of your home. What could be more important? So, we put security and privacy first when we designed Starling Home Hub.

Starling does not have a cloud service, and no home data, usernames, or passwords are ever shared with us. Starling Home Hub sits behind your security system and operates through your wi-fi, accessing the Internet only to connect to Google/Nest's service, and to receive firmware updates.

Starling uses industry-leading Greenbone OpenVAS testing technology to make sure that Starling Home Hub provides enterprise-grade IoT device security in your home, and is not vulnerable to any published CVEs (Common Vulnerabilities and Exposures).

Which Apple and Nest products does Starling Home Hub work with (HomeKit/AirPlay)?

Starling Home Hub expands Apple's HomeKit giving you more control over your Nest smart home products such as smart speakers, security cameras, smart displays, the Nest learning thermostat and more.

The product adds to HomeKit all models of Nest Thermostat, Nest Temperature Sensor, Nest Protect, Nest Cam Indoor/Outdoor/IQ, Nest Doorbell/Hello, Nest × Yale Lock, and Nest Secure (Guard and Detect). We also support Dropcam and the Google Nest Hub Max's built-in camera. We fully support the Fall 2021 model Nest Cam (Battery and Wired), Nest Cam with Floodlight, and Nest Doorbell (Battery).

Starling Home Hub adds to AirPlay (not HomeKit) all models of Nest Audio, Nest Mini, Google Nest Hub and Google Nest Hub Max. We also support the older Google Home Mini and Google Home Hub products, and the built-in speaker in Nest Wi-Fi Points.

Starling Home Hub does not currently support AirPlay 2 or HomeKit Secure Video.

Starling Home Hub works with any Mac, iPhone, iPad or Apple Watch sold in the past 5 years. We also support any Apple TV running tvOS 14 or later for viewing Nest cameras.

Does Starling Home Hub work with Power-over-Ethernet (PoE)?

Starling Home Hub does not support PoE natively. If you wish to power Starling Home Hub using a PoE connection, you can use any PoE micro-USB power splitter. We recommend the UCTRONICS PoE Splitter, available from Amazon:

Does Starling Home Hub support HomeKit Secure Video? AirPlay 2?

Not at this time, although we are aiming to add support for both via a future software update.

So, to view recorded Nest camera video from the past, you'll still need to use the Nest app. All other camera functions can be controlled from HomeKit.

Nest smart speakers also won't be visible in HomeKit. Instead, they will function like any other standard speaker or headset for the purposes of audio streaming from any iOS device.

Is Starling Home Hub approved by Apple or Google/Nest?

No. Starling Home Hub exists because Google/Nest does not offer an approved way to connect Nest devices to Apple HomeKit. Starling Home Hub is not affiliated with or approved by Apple or Google/Nest in any way.

I have more than one home. Do I need more than one Starling Home Hub?

Apple's HomeKit cannot place devices from a single bridge (like Starling Home Hub) into multiple homes. So, while a single Starling Home Hub can connect Nest devices from more than one Nest Home into a single HomeKit Home, if you want to bring devices from more than one Nest Home into more than one HomeKit Home, you will need one Starling Home Hub for each home.

I just read about Matter. How does it relate to Starling Home Hub?

Matter is a set of future connectivity technologies (hardware and software) for smart home devices that's under development by Google, Apple and others. It's effectively an alternative to HomeKit, but it has much broader industry support, which is a great step forward for home automation. Matter, assuming it delivers on its promises, hints at a world where future products and won't be burdened by the politics of ecosystem conflict, and that is something that we very much look forward to.

Unfortunately, Google's announcement has resulted in a number of misleading articles in the tech press with titles like 'Nest is coming to HomeKit' written by 'journalists' who should know better: Nest is never coming (natively) to HomeKit, and to its credit Google has never said otherwise.

Matter is about future automation products: it has nothing at all to do with the Google/Nest products or Homekit devices you own today, and (with the possible exception of the October 2020 model Google Nest Thermostat) cannot be added to them. It isn't competing with, or an alternative to, Starling Home Hub. Every Nest device you own today will always need Starling Home Hub to connect to Apple Home.

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