Using Your Hub
How do I set up Starling Home Hub?
We've included a Quick Start Guide in the box to get you up and running in 2 minutes or less. You can also download a PDF of the Quick Start Guide from this page.
Does Starling Home Hub need Internet access?
Yes. Starling Home Hub connects to the Nest service to access your devices, and also to Starling's servers for firmware updates.
Why does Apple's Home app say 'this accessory is not HomeKit certified'?
Nest products, and Starling Home Hub, are not HomeKit certified. If Nest products were HomeKit certified, we would not have needed to create Starling Home Hub!
I've connected Starling Home Hub to my router, but setup.starlinghome.io can't find my device.
Starling Home Hub, and the device you are using to configure it, must be on the same network. For example, if Starling Home Hub is plugged into your home router, go to setup.starlinghome.io on a Mac or iPhone connected via Wi-Fi to your home router. If your iPhone is on LTE, or connected to a VPN, it will not work.
How do I update the firmware on Starling Home Hub?
Just go to setup.starlinghome.io. We'll automatically notify you if a firmware update is available for your Starling Home Hub, and give you the option to update. We periodically update Starling Home Hub's firmware to improve reliability and add new features, so applying new firmware updates as they are made available is strongly recommended.
When I scan the QR code, I get a 'Could not add accessory' or 'Accessory not found' error.
Starling Home Hub needs to be on the same network as the iOS device you are using to scan the QR code. If this is not the case, you will get an 'Accessory not found' error when adding Starling Home Hub to HomeKit. Common causes are:
Nest Camera live video streaming gives a 'Camera is not responding' error.
If you see camera snapshots in the Home app, but live video streaming does not work, it means there is a routing issue between the iOS device running the Home app, and your Starling Home Hub - that is, traffic in at least one direction is blocked.
Why do my Nest Protects not appear in HomeKit?
In iOS 14 onwards, devices you can't control (including sensors like Nest Protect) do not appear as tiles in the Home app. This was an Apple design decision to save UI space.